This Wellness and Medical Disclaimer is part of your agreement with XEEP PLT (Company Registration No. 202504002688). By creating an account, pairing a Xeep Device, or using Xeep Services, you agree to it in full. If you do not agree, do not use Xeep Services.
1. Not a Medical Device
Xeep Device and Services are general wellness and fitness products. They are not medical devices and have not been evaluated, approved, registered, or cleared by MDA Malaysia, FDA, EMA, TGA, or any other medical regulator.
Xeep makes no claims to diagnose, treat, cure, prevent, or monitor any disease. The XQ (Flow State Intelligence) score is a proprietary wellness metric for productivity timing. It is not a medical score or diagnostic indicator.
If Xeep later pursues medical-device certification, we will say so clearly. Until then, this Disclaimer applies.
2. Blood Pressure Measurement Limitations
Blood pressure figures are algorithmic estimates from sensor signals (pulse-wave and heart-rate patterns). They are not auscultatory or oscillometric clinical measurements.
Confidence is typically 60% to 85%, below medical-grade monitors (typically above 95%). Estimates can be wrong by a large margin, may not match actual blood pressure, and cannot reliably detect dangerous levels. Normal device readings do not confirm healthy blood pressure; abnormal readings may be false.
Do not use Xeep blood pressure estimates to diagnose hypertension or hypotension, guide treatment, adjust medication, monitor diagnosed cardiovascular disease, decide on emergency care, or replace clinician-advised monitoring.
Use medical-grade equipment and see a clinician if you have cardiovascular disease, take blood-pressure medication, have diabetes or kidney disease, are pregnant or planning pregnancy, have a relevant family history, have emergency-type symptoms (severe headache, chest pain, breathing difficulty, dizziness, blurred vision, nosebleeds), or are over forty.
3. General Wellness Monitoring Limitations
Heart rate, SpO2, sleep, stress, HRV, activity, and other metrics use consumer-grade sensors. Accuracy can be affected by fit, firmware, battery, wear, temperature, humidity, EMI, skin tone/thickness/moisture, tattoos or scars, fat, wrist size, hair, movement, hydration, caffeine/alcohol, stress, medications, altitude, and lighting.
Treat readings as trend indicators, not precise medical measurements. Long-term patterns matter more than single points. Xeep does not replace pulse oximeters, Holter monitors, sleep studies, CGMs, or other prescribed medical monitoring.
4. No Medical Advice Provided
Insights, AI recommendations, tips, and XQ interpretations are educational only. They are not diagnosis, treatment, or clinical guidance. AI cannot see your full history, medications, or medical complexity.
Xeep is not a substitute for a physician or other qualified professional. Do not rely on it alone for symptoms, concerning trends, lifestyle changes, medication, testing, chronic-condition management, fitness suitability, diet/supplements, or mental wellness.
Never ignore or delay professional advice because of Xeep. If Xeep conflicts with your clinician, ask your clinician. If you are under medical care, tell your provider you use Xeep.
5. Emergency Situations
Xeep cannot reliably detect emergencies (heart attack, stroke, severe arrhythmia, respiratory failure, diabetic emergency, seizure, and similar). Do not wait on the device.
In Malaysia, call 999 or go to the nearest emergency department for chest pain, severe shortness of breath, sudden weakness or paralysis, sudden severe headache, fainting, irregular heartbeat with other symptoms, sudden confusion or speech/vision problems, blue lips, choking, severe asthma, uncontrolled bleeding, anaphylaxis, poisoning, seizures, coughing/vomiting blood, or suicidal thoughts. Xeep support (typically 24–48 hours) is not emergency care and cannot give medical advice.
6. Pregnancy and Special Medical Conditions
Ask your obstetrician or midwife before using Xeep if you are pregnant, planning pregnancy, or breastfeeding. Algorithms are not calibrated for pregnancy; AI lifestyle advice may be inappropriate.
Ask your clinician before use if you have chronic conditions, including hypertension, CAD, heart failure, arrhythmia, prior heart attack or stroke, valvular or congenital heart disease, COPD, asthma, sleep apnea, pulmonary hypertension, diabetes, thyroid disease, metabolic syndrome, obesity, epilepsy, MS, Parkinson’s, kidney or liver disease, autoimmune disease, cancer in treatment, or any condition that needs regular monitoring.
Medications (including beta-blockers, calcium-channel blockers, diuretics, stimulants, sedatives, antidepressants, thyroid drugs) can change tracked metrics. Never change doses from Xeep data.
7. Children and Minors
Xeep is for adults 18+. We do not knowingly collect wellness data from children. If a 13–17 year old uses a parent’s account under supervision, the parent is fully responsible and must consult a pediatrician; adult-calibrated ranges may be misleading for children.
8. User Responsibilities
You are responsible for understanding these limits, not using Xeep for medical decisions, continuing proper medical care, treating odd readings as possible errors, and following your clinician over Xeep. Normal Xeep data does not replace annual exams or guideline screenings. Consult a clinician before major new exercise, diet, or intensity changes, especially if you have chronic disease, are over forty, have been sedentary, or have heart-disease risk factors.
9. Assumption of Risk
Use is voluntary. You assume risks that measurements may be wrong, issues may go undetected, recommendations may not fit you, and AI or technical errors may occur.
To the fullest extent permitted by Malaysian law, Xeep is not liable for adverse wellness or medical outcomes tied to use of or reliance on Xeep Services, even if Xeep was negligent, except where Malaysian law (including the Consumer Protection Act 1999) does not allow that disclaimer. You release Xeep PLT and its people from related claims except where a release is prohibited.
10. Limitation of Liability
To the fullest extent permitted by Malaysian law, Xeep’s total liability for wellness-related claims is the amount you paid in the prior twelve months, or RM 100, whichever is greater. No indirect, incidental, special, consequential, or punitive damages (including medical costs, lost income, pain and suffering, or wrongful death). This does not limit liability that Malaysian law does not allow to be limited, including death or personal injury from proven gross negligence or intentional wrongdoing.
11. Acknowledgment
Creating an account, pairing a device, or using Xeep Services means you have read and accept this Disclaimer, including: wellness product not medical device; BP estimates 60–85% confidence only; measurements may be inaccurate; no medical advice; no emergency detection; you continue regular medical care; you assume the risks; Xeep disclaims wellness-outcome liability as allowed by law.
12. Updates
Material changes are emailed and shown in-app/on-site at least 30 days before they take effect. Continued use is acceptance. If you do not accept, stop using Xeep Services.
13. Contact
XEEP PLT · [email protected] · Subject: Wellness Disclaimer Inquiry · xeep.io · 202504002688 · B-01-09 Savanna Lifestyle Retail, Jalan BBL2, Dengkil, Selangor, Malaysia.
Support cannot give medical advice. For medical questions, see a healthcare provider.
Governed by the laws of Malaysia.