Health & Medical Disclaimer

1.1 Wellness Product Classification

The Xeep Device and Xeep Services are designed and marketed as general wellness and fitness products for health-conscious individuals who wish to track their wellness metrics, optimize their daily performance, and receive insights about their flow state readiness. Our products and services are NOT medical devices and have NOT been evaluated, approved, registered, or cleared by any medical regulatory authority, including but not limited to:

• Medical Device Authority (MDA) of Malaysia
• United States Food and Drug Administration (FDA)
• European Medicines Agency (EMA)
• Therapeutic Goods Administration (TGA) of Australia
• Any other national or international medical device regulatory body

1.2 No Medical Claims

Xeep makes no claims that our products or services can diagnose, treat, cure, prevent, or monitor any disease, medical condition, or health disorder. The Xeep Device and platform do not provide medical diagnoses, medical advice, medical treatment recommendations, or clinical decision support. Our products and services are intended solely for general wellness, fitness tracking, and personal productivity optimization.

1.3 Regulatory Status

Xeep does not currently hold, nor do we claim to hold, any medical device certifications, approvals, or registrations. We have not submitted our products for medical device review and we do not intend to market them as medical devices. Our products are consumer wellness devices subject to general consumer product safety regulations, not medical device regulations.

If Xeep pursues medical device certification in the future, we will clearly communicate such changes to users and update our marketing materials and documentation accordingly. Until such certification is obtained, all statements in this Disclaimer remain applicable.

2.1 Algorithmic Estimation Methodology

The Xeep Device uses proprietary algorithmic techniques to estimate blood pressure readings based on various physiological signals collected by the device's sensors. These blood pressure estimates are derived through computational analysis of sensor data, including but not limited to pulse wave analysis, heart rate patterns, and other hemodynamic indicators. The estimates are NOT direct blood pressure measurements obtained through validated clinical methodologies such as auscultatory measurement or oscillometric measurement used in medical-grade blood pressure monitors.

2.2 Accuracy and Confidence Levels

The confidence level for Xeep's blood pressure estimates ranges from sixty percent (60%) to eighty-five percent (85%), depending on various factors including device placement, skin contact quality, user movement, individual physiological characteristics, and environmental conditions. This confidence level is significantly lower than medical-grade blood pressure monitors, which typically achieve accuracy levels exceeding ninety-five percent (95%) when used properly.

2.3 Not for Medical Use

2.4 When to Use Medical-Grade Monitoring

You should use medical-grade blood pressure monitoring equipment and consult with healthcare professionals if:

• You have been diagnosed with hypertension, hypotension, or any cardiovascular condition
• Your healthcare provider has recommended regular blood pressure monitoring
• You are taking medications that affect blood pressure
• You have diabetes, kidney disease, or other conditions affecting cardiovascular health
• You are pregnant or planning pregnancy (blood pressure monitoring is critical)
• You have a family history of cardiovascular disease or stroke
• You experience symptoms that may indicate blood pressure issues such as severe headaches, chest pain, difficulty breathing, dizziness, blurred vision, or nosebleeds
• You are over the age of forty, at which point regular blood pressure screening becomes more important

3.1 Consumer-Grade Sensors and Technology

The Xeep Device utilizes consumer-grade sensors and measurement technologies that, while advanced for consumer wellness applications, do not meet the precision, accuracy, or reliability standards required for medical devices. All health metrics provided by Xeep, including but not limited to heart rate, blood oxygen saturation (SpO2), sleep analysis, stress levels, heart rate variability (HRV), physical activity measurements, and other physiological data, are subject to inherent limitations and measurement errors.

3.2 Factors Affecting Accuracy

The accuracy and reliability of measurements obtained through the Xeep Device may be significantly affected by numerous factors, including but not limited to:

3.3 Intended Use as General Wellness Indicators

All health metrics provided by Xeep Services are intended as general wellness indicators to help you understand trends and patterns in your physiological data over time. These metrics can provide useful information for general fitness tracking, activity monitoring, and personal wellness awareness. However, they should be interpreted as approximations and estimates rather than precise medical measurements.

Wellness trends observed over days, weeks, and months may have more value than individual readings at specific moments. Focus on long-term patterns rather than reacting to individual measurements that may be affected by transient factors or measurement errors.

3.4 Not a Substitute for Medical-Grade Monitoring

Xeep Services do NOT replace professional medical monitoring or assessment. If you have any medical condition that requires monitoring of heart rate, blood oxygen, sleep quality, or other physiological parameters, you must use medical-grade monitoring equipment prescribed or recommended by your healthcare provider. Examples of medical-grade monitoring include but are not limited to pulse oximeters for chronic respiratory conditions, holter monitors for cardiac arrhythmias, sleep study equipment for diagnosed sleep disorders, and continuous glucose monitors for diabetes management.

Do not use Xeep Services as your sole or primary method of monitoring any medical condition. Medical-grade devices undergo rigorous clinical validation, regulatory review, and quality control processes that consumer wellness devices do not.

4.1 Information for Educational Purposes Only

Any information provided through Xeep Services, including wellness insights, AI-generated recommendations, health tips, educational content, XQ score interpretations, and other guidance is provided for informational and educational purposes only. This information is NOT medical advice, clinical guidance, diagnosis, or treatment recommendations.

The AI-powered insights and recommendations generated by our platform are based on analysis of your wellness data patterns and population-level research. These insights are designed to provide general wellness suggestions that may help you optimize your daily routines, improve sleep habits, manage stress, and enhance productivity. However, artificial intelligence systems have inherent limitations and cannot account for your complete medical history, current health status, medications, individual circumstances, or medical complexities that only a qualified healthcare provider can assess.

4.2 Not a Substitute for Professional Medical Consultation

4.3 Never Disregard or Delay Professional Medical Advice

Never disregard professional medical advice, delay seeking medical attention, or discontinue medical treatment based on information you receive from Xeep Services. If you have received specific medical advice or instructions from your healthcare provider, always follow that guidance over any general wellness information provided by Xeep. If information from Xeep conflicts with your healthcare provider's advice, discuss the discrepancy with your provider rather than making independent decisions.

If you are currently under medical care for any condition, inform your healthcare provider that you are using Xeep wellness tracking services. Your healthcare provider can help you understand how to interpret your wellness data in the context of your specific medical situation and advise whether the general wellness insights provided by Xeep are appropriate for you.

5.1 Not for Emergency Detection or Response

5.2 When to Seek Immediate Medical Attention

If you experience any symptoms or signs of a medical emergency, immediately call emergency services (dial 999 in Malaysia) or go to the nearest hospital emergency department. Do NOT check your Xeep Device first, wait to see if symptoms resolve, or delay emergency care to review your wellness data. Common medical emergency symptoms include but are not limited to:

5.3 Limited Response Time for Support

Even if you contact Xeep support about concerning health readings or symptoms, our response time (twenty-four to forty-eight hours for customer support) is far too long for emergency situations. Our support team consists of customer service representatives, not medical professionals, and they cannot provide medical advice or emergency assistance. Never contact Xeep support as a substitute for emergency medical services.

6.1 Pregnancy Considerations

If you are pregnant, planning pregnancy, or breastfeeding, you should consult your healthcare provider before using Xeep Services and discuss whether wellness tracking is appropriate for your situation. Pregnancy significantly affects many physiological parameters tracked by Xeep, including heart rate, blood pressure, sleep patterns, and activity capacity. Normal ranges for these parameters change throughout pregnancy, and the Xeep algorithms are not specifically calibrated for pregnant users.

Furthermore, wellness recommendations generated by Xeep AI may not be appropriate during pregnancy. Exercise recommendations, stress management techniques, and lifestyle suggestions may need modification during pregnancy. Always follow your obstetrician's or midwife's guidance regarding appropriate activities, monitoring, and lifestyle during pregnancy rather than relying on general wellness insights from Xeep.

6.2 Chronic Medical Conditions

If you have any chronic medical condition, you should consult your healthcare provider before using Xeep Services and discuss how to appropriately interpret wellness data in the context of your condition. Chronic conditions that warrant special consideration include but are not limited to:

6.3 Medication Considerations

Many medications affect physiological parameters tracked by Xeep, including heart rate, blood pressure, sleep quality, and activity tolerance. If you are taking any medications, particularly those affecting the cardiovascular system, nervous system, or metabolic function, be aware that your wellness data may reflect medication effects rather than your underlying wellness state. Examples of medications that may significantly affect tracked parameters include beta-blockers, calcium channel blockers, diuretics, stimulants, sedatives, antidepressants, and thyroid medications.

Never adjust medication dosages based on Xeep data without consulting your healthcare provider. If you notice changes in your wellness metrics after starting, stopping, or changing medication doses, discuss these observations with your healthcare provider rather than making independent decisions.

7.1 Age Restriction

Xeep Services are intended exclusively for adults aged eighteen years and older. We do not knowingly collect health data from or market our services to individuals under eighteen years of age. The Xeep Device should not be used by children or minors under eighteen.

7.2 Parental or Guardian Supervision

If a minor between the ages of thirteen and eighteen uses Xeep Services under parental or legal guardian supervision with the parent's or guardian's Xeep account, the parent or legal guardian assumes full responsibility for the minor's use of the services. The parent or guardian acknowledges that Xeep Services are designed for adults and that wellness recommendations, normal ranges, and AI insights may not be appropriate for developing bodies and physiologies.

Parents and guardians must consult with a pediatrician or pediatric specialist before allowing minors to use wellness tracking devices or before relying on any wellness data or insights for minors. Pediatric physiological norms differ significantly from adult norms, and adult-calibrated devices may provide inaccurate or misleading information for children.

8.1 Informed Use

By using Xeep Services, you acknowledge and accept full responsibility for:

• Understanding the limitations and disclaimers outlined in this document
• Not relying on Xeep data or insights for medical decision-making
• Continuing to seek appropriate medical care from qualified healthcare providers
• Using Xeep as a general wellness tool only, not a medical monitoring device
• Recognizing that unusual readings may be measurement errors rather than real health concerns
• Not panicking or making hasty decisions based on individual data points
• Discussing Xeep wellness data with your healthcare provider if you have health concerns
• Maintaining appropriate medical monitoring if you have chronic conditions
• Following medical advice from your healthcare provider over general wellness insights from Xeep

8.2 Regular Medical Check-Ups

Use of Xeep Services does NOT replace the need for regular medical check-ups, health screenings, and consultations with healthcare providers. Even if your Xeep data appears normal and your XQ scores are consistently high, you should continue routine medical care as recommended by healthcare guidelines for your age, sex, and risk factors. Many serious medical conditions have no symptoms in early stages and cannot be detected by consumer wellness devices.

Adults should generally undergo annual physical examinations, regular blood pressure checks, periodic cholesterol screening, and other age-appropriate preventive health screenings as recommended by medical guidelines. Consult your healthcare provider to understand which screenings and check-ups are appropriate for you.

8.3 Lifestyle Changes and Exercise

If you plan to make significant lifestyle changes based on insights from Xeep Services, including starting a new exercise program, significantly increasing exercise intensity or duration, making major dietary changes, or implementing new stress management techniques, you should consult with your healthcare provider first, particularly if you have any chronic medical conditions, are over the age of forty, have been sedentary for an extended period, have a family history of heart disease, or have other risk factors for cardiovascular disease.

9.1 Voluntary Use

Your use of Xeep Services is entirely voluntary. By choosing to use Xeep Services, you explicitly acknowledge and voluntarily assume all risks associated with reliance on consumer wellness devices and wellness information, including but not limited to the risks that:

• Health measurements may be inaccurate, incomplete, or misleading
• Important health issues may go undetected by the device
• You may experience adverse health outcomes despite normal Xeep readings
• Wellness recommendations may not be appropriate for your individual circumstances
• AI-generated insights may be based on incomplete or inaccurate analysis
• Technical malfunctions or errors may affect data accuracy
• Following wellness recommendations may lead to unintended consequences

9.2 No Liability for Health Outcomes

You expressly agree that Xeep shall have no liability whatsoever for any adverse health outcomes, medical conditions, injuries, illnesses, disabilities, or deaths that occur in connection with your use of Xeep Services or any reliance you place on data, insights, or recommendations provided through Xeep Services, whether such outcomes are caused by device malfunction, inaccurate data, inappropriate recommendations, delays in seeking medical care, or any other factor related to your use of our services.

This disclaimer of liability applies even if Xeep was negligent in designing, manufacturing, or providing its devices or services, to the fullest extent permitted by Malaysian law. However, this disclaimer does not affect your statutory consumer rights under Malaysian law, including rights under the Consumer Protection Act 1999.

9.3 Release of Claims

By using Xeep Services, you release, waive, discharge, and covenant not to sue Xeep PLT, its affiliates, officers, directors, employees, agents, contractors, and representatives from any and all claims, demands, actions, causes of action, damages, costs, and liabilities arising from or related to any health outcomes, medical conditions, injuries, or adverse events occurring in connection with your use of Xeep Services, except to the extent such release is prohibited by mandatory provisions of Malaysian law.