These Terms of Sale govern purchases from XEEP PLT (Company Registration No. 202504002688) on xeep.io, the mobile apps, authorized retailers, or other Xeep channels. They apply in addition to Terms of Service and Privacy Policy. If you do not agree, do not complete a purchase.
The Xeep Device may be bought as a Lite or Pro subscription bundle, or as Xeep Go (one-time device + base app access). In a bundle the device is a conditional benefit of an active subscription and becomes yours after 6 months of continuous subscription, or you may return it on cancellation.
Current listed bundle prices: Lite RM39/month, Pro RM69/month, Annual Lite RM390/year, Annual Pro RM745/year, plus accessories when available.
1. Product Descriptions and Specifications
1.1 Xeep Device
Wellness wearable: about 42mm × 35mm × 12mm, 28g, IP58, nylon strap, colours Black/Blue/Orange. Continuous heart rate, SpO2, algorithmic blood pressure (60–85% confidence, not medical-grade), multi-stage sleep, activity, stress/HRV, 21–30 day battery, magnetic charge, Bluetooth 5.0, iOS 13+ / Android 8+, 3–7 days on-device storage.
Standalone device value is about RM78–138 (about two months of subscription). In a bundle there is no separate hardware charge; the subscription covers device and platform access.
1.2 Subscriptions
Lite (RM39/month): XQ score, nine data streams, 90-day history, basic dashboard, web/mobile, email support (48-hour target), updates, backup/security.
Pro (RM69/month): Lite plus unlimited history, advanced AI insights, predictive XQ, detailed reports, priority support (24-hour target), early features, family sharing up to four extra users when launched.
Annual: Lite RM390/year (about RM32.50/month, save RM78); Pro RM745/year (about RM62.08/month, save RM83).
2. Pricing and Payment
Prices are in Malaysian Ringgit and may change. You pay the price shown when you order.
Xeep is not yet SST-registered while annual revenue is below RM500,000, so SST is not added today. After registration with Royal Malaysian Customs, SST will appear as a separate checkout line and we will notify customers; prices may then include SST.
Payments go through HitPay: Visa/Mastercard, online debit, FPX, and e-wallets HitPay supports (Touch ’n Go, GrabPay, Boost). TLS 1.3+; HitPay is PCI-DSS Level 1. We never ask for card details by email, SMS, or phone. Report suspicious requests to [email protected].
3. Order Process and Confirmation
Select a plan, checkout, provide delivery and contact details, pay, accept these Terms, and submit. That is an offer. It is accepted when you get an order-confirmation email (order number, items, pricing, estimated delivery, tracking links). If none arrives within 24 hours, email [email protected].
We may verify identity, payment, or address, and may delay or cancel suspected fraud (mismatched addresses, many payment methods, unusually large orders, and similar patterns).
4. Shipping and Delivery
The device ships once with first Lite/Pro activation. Later subscription payments cover platform access, updates, and support. Full courier rules are also in the Shipping & Delivery Policy.
Peninsular Malaysia: all states and federal territories. Standard 3–5 business days from dispatch, RM15 or free above RM500 (PosLaju, J&T, CityLink). Express 1–2 days, RM30 (DHL Express, FedEx). Total from confirmation typically 3–7 business days.
Sabah and Sarawak: available with extra cost and time; typically RM30–50 and 5–10 days from dispatch, 7–12 days from confirmation.
No international shipping. Times are estimates and may slip for courier, weather, holidays, or peak volume.
5. Risk of Loss and Title
Title and risk pass on delivery to the address you gave, meaning signed delivery or courier-confirmed leave-at-address. We are not responsible after delivery.
6. Return Policy
Under the Consumer Protection Act 1999 you may return within seven calendar days of delivery for a full refund if unused, original condition and packaging, complete with accessories/manuals, proof of purchase, no wear, resalable packaging.
Email [email protected] subject “Return Request - Order [number]”. We authorize within 2 business days. You pay tracked return shipping unless we say otherwise. Inspection 3–5 business days. Approved refunds to original method in 7–14 business days plus 3–10 bank days. Rejected returns (used, damaged, incomplete) may be sent back at your expense or forfeited with no refund.
7. Warranty Policy
12-month limited hardware warranty from original purchase for defects in materials and workmanship: manufacturing defects, component failure, malfunctions, battery defects excluding normal degradation, firmware bugs via updates.
Not covered: accident, abuse, misuse, neglect, improper use, collision/fire/flood, use outside spec, cosmetic wear, battery below 80% from normal aging, unauthorized repair or opening, unauthorized accessories, manual violations, loss or theft.
Claim: [email protected] subject “Warranty Claim - Order [number]” with purchase date, description, photos/video, serial number. Review 5–7 business days. Remedy at our discretion: repair, replacement (new or refurbished equivalent), or refund of the device price paid.
8. Subscription Terms
Subscriptions cover platform access (monitoring, XQ, insights) as described in Terms of Service. Monthly billed on signup date; annual on anniversary. Auto-renewal at the then-current rate unless you cancel before renewal.
New customers: 7-day Pro trial from first device pair/activation; payment method required; converts to paid Pro unless cancelled in trial.
Monthly plans have a minimum three-month commitment. After that, cancel in Settings → Subscription or email [email protected]. Cancellation takes effect at period end; no pro-rated refunds for unused days or unused annual months.
9. Promotional Codes
Enter codes at checkout. Typically one use per customer, not combinable, non-transferable, no cash value, may expire, not retroactive. We may deactivate codes. Specific promo terms are part of the purchase agreement.
10. Product Availability and Backorders
Stock is not guaranteed. If an item becomes unavailable after order, we email within 2 business days with restock estimate and options: wait, substitute, or cancel that portion with full refund.
Backorders: we charge only when ready to ship; you may cancel before shipping without penalty; restock dates are not guaranteed.
11. Limitation of Liability
To the fullest extent permitted by Malaysian law, Xeep’s total liability for a purchase claim is the amount paid for that product or service, or RM100, whichever is greater. No indirect, incidental, special, consequential, or punitive damages (including data loss, profits, or interruption). Statutory consumer rights are not removed.
12. Dispute Resolution
Governed by Malaysian law. Exclusive jurisdiction: courts of Selangor, Malaysia. Try informal resolution first via [email protected] (we aim for 30 days). If that fails, binding arbitration under AIAC or KLRCA rules, in English, in Kuala Lumpur.
13. General Provisions
Material changes notified at least 30 days ahead; later purchases accept the new Terms. Invalid clauses are modified or severed. These Terms plus Terms of Service and Privacy Policy are the entire purchase agreement. Statutory rights under the Consumer Protection Act 1999 prevail if they conflict.
14. Contact
Sales: [email protected] subject Sales Inquiry.
Orders/shipping: subject Order Inquiry - [order number].
XEEP PLT, 202504002688, B-01-09 Savanna Lifestyle Retail, Jalan BBL2, Dengkil, Selangor, Malaysia.